Saturday, June 15, 2013

Antivirus Firewall Network Issues

Was having trouble with a Windows Vista computer while uninstalled the subscription service Norton 360. Norton 360 seemed good but wanted to use the Personal Use version of Symantec Endpoint Protection instead. Inititially I unistalled it normally using Windows Uninstall, rebooted and tried the Endpoint version. Had trouble from the very beginning.

The Windows Firewall just wouldn't work right. I would get the security warnings and tried to turn it on but nothing. The cable modem would disconnect and the security warning kept popping up. So I downloaded Norton Removal Tool and decided to start over. I uninstalled the Norton Personal Use that I had installed and ran the Norton Removal Tool. Same thing – trouble turning on the firewall. So I tried to install the Personal Use firewall not Windows and it would not let me turn it on. So now neither firewall would work. Had to do something more drastic – there has to be a fix.

Found the fix on "Microsoft Community" blog posted by "DPTowers" (Link). Seemed simple enough:

"FIXED IT! - For all having this specific problem, please follow these steps!! Open a "run as administrator" command prompt.

Go to "c:\windows\system32\config\TxR" (or the equivalent location on your PC)

- run "attrib –H –S *" to make all hidden files in the directory visible.
- run "del *.blf"
- run "del *.regtrans-ms"
- reboot the machine"

So I unistalled the antivirus software completly – AGAIN:-) and used the Norton Removal Tool and followed the instructions. Went to the Start Button > All Programs > Accessories and right-mouse-clicked on "Command Prompt" and selected "Run as administrator". Followed the instructions just as written and rebooted.

I wanted to see everything work without the anivirus software so I went to the windows Security Center and checked to make sure the Firewall and Defender were on and working. Yeah!!! It seemed to work properly. Now for the final test – install Norton Personal Use without the Norton firewall and see if it worked. TA DA!!!

Verified everything a few times and waited to see if the network connection were stable. So far so good. Thanks "DPTowers"... J

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